I Can't See My Students' Names (Not Set)

If you're rostering your classes via Clever SSO, you might occasionally notice that some students' names appear as a long ID or "Not Set." No worries—this is a simple fix.

First, there's no need to panic. This issue can be easily resolved with a quick re-sync of your account. All you need to do is send us an email at support@typing.com, and we'll take care of the rest. Please note that it takes about 24 hours for the re-sync to happen. Once your account is re-synced, you’ll be able to see your students' names properly.

That’s it! We’re here to make sure everything runs smoothly. If you have any questions or need further assistance, our support team is always here to help.